Customer Success Lead Remote Dubai ERC Int

Job Summary

ERC International is hiring a Customer Success Lead Remote Dubai ERC Int for an AI-powered B2B SaaS company. In the position of Customer Success Lead Remote Dubai ERC Int, you will manage enterprise customer retention, onboarding, and commercial account expansion.

Responsibilities

Manage high-touch SaaS customer accounts across retail and wholesale sectors.Drive customer onboarding, product adoption, retention, renewals, and account upsells.Act as a trusted strategic advisor helping commercial clients realize growth targets.Conduct strategic client account reviews and share data-driven recommendations.Refine customer success processes, churn tracking models, and satisfaction KPIs.

Requirements & Qualifications

3 to 5 years of experience in Customer Success, Account Management, or Brand Retail.Prior experience working with retail, wholesale, distribution, or SaaS platforms.Excellent verbal presentation and enterprise stakeholder management capabilities.Comfortable operating technology platforms and AI-driven growth metrics.

Technical & Soft Skills

Account retention strategies, data-driven advocacy, and relationship management.Fluent written and verbal English communication skills.

Why Join Us

Competitive compensation package with Dubai base or qualified remote work options.

Career Growth

Working as a Customer Success Lead Remote Dubai ERC Int offers an outstanding opportunity to build expertise in SaaS customer success, enterprise account management, AI-powered business solutions, customer lifecycle management, onboarding strategies, renewal planning, commercial growth, and customer retention. You will work closely with cross-functional teams including sales, product, marketing, and technical support to improve customer outcomes and maximize long-term business value. The role develops advanced skills in stakeholder management, strategic consulting, customer health analysis, performance reporting, business analytics, CRM platforms, and data-driven decision-making. You will gain experience managing enterprise clients, identifying expansion opportunities, optimizing customer engagement strategies, and driving measurable business growth. This position also prepares professionals for future leadership roles such as Senior Customer Success Manager, Customer Experience Manager, Enterprise Account Director, Head of Customer Success, Revenue Operations Manager, Commercial Strategy Manager, or VP of Customer Success. It is an excellent opportunity for professionals seeking long-term career development in the global SaaS and AI technology industry while working with international clients and innovative digital products.

Work Environment

You will collaborate with international teams in a flexible remote environment that encourages innovation, continuous learning, professional development, and customer-first thinking. The position provides exposure to modern SaaS platforms, AI-driven business tools, global enterprise clients, and best practices in customer engagement, strategic planning, and long-term account growth.

How to Apply

Share your updated resume to mansi@erc-int.com stating Customer Success Lead Remote Dubai ERC Int in subject line.

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