Customer Service Specialist Remote - Arabic & English

Role overview

We are hiring a Customer Service Specialist Remote to support users of a technology product in Arabic and English. This remote position involves daily customer contact through phone, email, chat, and virtual meetings to ensure user success and satisfaction.

Key responsibilities

• Provide customer support via phone, email, chat and virtual meetings.
• Resolve customer questions related to the technology product and explain features and best practices.
• Conduct product demos, onboarding sessions and user training.
• Assist with setup, configuration and basic troubleshooting; escalate complex technical issues to internal teams.
• Maintain accurate CRM records and support cases.
• Build strong customer relationships and drive customer satisfaction.

Stated requirements

• 2–3 years in Customer Service, Customer Success, Technical Support, or Product Support.
• Fluent Arabic and English — spoken and written.
• Experience with product demos, onboarding, or training is a plus.
• Familiarity with CRM, SaaS, or technology products is an advantage.
• Excellent communication and presentation skills, strong problem-solving and analytical abilities, and ability to work independently.

How to apply

Send your updated resume to: hiring@jktechnohub.com

Customer Service Specialist Remote — immediate joiners preferred. Please include your resume and contact details.